Customer Care Executive

We are looking for a detail-oriented Customer Care Executive responsible for handling customer communication through emails and the Carepanel system, ensuring timely resolution of queries, complaints, and service requests while maintaining high customer satisfaction.

• Key ResponsibilitiesHandle and respond to customer emails in a timely and professional manner
• Manage customer queries and complaints through the Carepanel platform
• Track, update, and close tickets as per defined SLAs
• Coordinate with internal teams for issue resolution and follow-ups
• Maintain accurate records of customer interactions and resolutions
• Ensure quality communication and adherence to company policies