Job Overview:

The Salon Floor Manager plays a key role in maintaining high service standards, managing staff schedules and performance, resolving client concerns, and ensuring smooth operations on the salon floor. This person should be organized, client-focused, and have excellent leadership and communication skills.

• Key Responsibilities Supervise daily salon floor operations to ensure an excellent client experience.
• Manage and support the salon team (stylists, assistants, front desk) during working hours.
• Act as the point of contact for client issues and handle concerns professionally.
• Monitor appointment flow, reduce wait times, and improve overall efficiency.
• Ensure all team members follow hygiene, safety, and brand standards.
• Assist in staff scheduling, breaks, and coverage to meet service needs.
• Motivate and guide team members to meet performance and sales targets.
• Maintain inventory levels of tools, products, and salon supplies on the floor.
• Report any maintenance, staffing, or client-related issues to the management.
• Provide feedback and support in training new floor staff and stylists.
• Ensure a clean, organized, and welcoming salon environment.