IT Executive

Job Title: Operations Manager

Industry: IT Company

Location: As per company requirement

Job Summary

The Operations Manager will be responsible for overseeing and optimizing the day-to-day operational activities of the IT company. This role ensures smooth internal operations, efficient resource utilization, compliance with company processes, and effective coordination across teams to support business objectives and service delivery.

Key Responsibilities

• Manage day-to-day operations to ensure business continuity and operational efficiency
• Coordinate with delivery, DevOps, HR, finance, and administrative teams to ensure smooth workflows
• Monitor operational KPIs and prepare regular operational status reports for management
• Define, implement, and improve operational processes, SOPs, and internal controls
• Oversee resource planning, allocation, and utilization across projects
• Support project onboarding, offboarding, and operational readiness activities
• Ensure compliance with company policies, security standards, and regulatory requirements
• Manage vendor coordination, contracts, and service providers as required
• Identify operational risks and implement mitigation plans
• Drive continuous improvement initiatives to enhance productivity and cost efficiency
• Act as a point of contact for internal operational escalations and issue resolution

Preferred Qualifications

• Graduate in IT or a relevant field
• 2 to 3 years of experience in Operations Management, preferably in an IT services or technology-driven environment
• Strong understanding of IT delivery models, project lifecycles, and operational workflows

Required Skills and Competencies

• Strong organizational and multitasking skills
• Excellent communication and coordination abilities
• Experience with operational tools, documentation, and reporting systems
• Ability to work with cross-functional teams and manage priorities effectively
• Problem-solving mindset with attention to detail
• Basic understanding of compliance, security, and process governance in IT organizations

Working Conditions

• Full-time role
• May require coordination across multiple teams and time zones

Growth Opportunities

• Opportunity to evolve into senior operations, program management, or business operations leadership roles
• Exposure to strategic planning and organizational scaling initiatives