Senior Customer Care Coordinator

A Senior Customer Care professional is responsible for handling and resolving a wide range of customer concerns with efficiency, empathy, and professionalism. This role requires strong communication skills, the ability to troubleshoot complex issues, and a commitment to delivering high-quality service. Senior team members are expected to manage escalations, guide customers through solutions, and ensure a positive experience at every touchpoint.

In addition to customer-handling expertise, a Senior Customer Care specialist must possess sharp technical knowledge to support product understanding and problem-solving. Advanced Excel skills are essential for analyzing data, preparing reports, identifying trends, and improving operational performance. By combining strong customer service abilities with technical proficiency, the senior representative contributes to both customer satisfaction and internal process excellence.