Telesales Representative

Position Overview

We are seeking a motivated and persuasive Telesales Representative to join our team. The role involves engaging with potential and existing customers over the phone, promoting products/services, and driving sales conversions while maintaining excellent customer relationships.

Key Responsibilities

• Make outbound calls to prospective customers to promote products/services.
• Handle inbound inquiries and convert them into sales opportunities.
• Explain product features, benefits, and pricing clearly and convincingly.
• Maintain accurate records of calls, leads, and conversions in CRM systems.
• Follow up with interested prospects to close deals.
• Meet and exceed daily/weekly/monthly sales targets.
• Maintain and follow up on IndiaMART leads to maximize conversions.
• Support and manage e‑commerce business activities (order processing, customer queries, product listings, etc.).
• Provide feedback from customers to improve product offerings and sales strategies.
• Ensure compliance with company policies and ethical sales practices.

Required Skills & Competencies

• Strong communication and interpersonal skills.
• Persuasive and confident telephone manner.
• Ability to handle objections and negotiate effectively.
• Basic computer literacy (MS Office, CRM tools).
• Self-motivated with a results-driven approach.
• Good listening skills and customer empathy.

Qualifications

• Minimum: High school diploma or equivalent.
• Preferred: Bachelor’s degree in Business, Marketing, or related field.
• Prior telesales or customer service experience is an advantage.

Performance Indicators

• Number of calls made per day.
• Conversion rate of leads to sales.
• Revenue generated against targets.
• Customer satisfaction and retention levels.