Collections Executive

looking for a Collection Executive recovers outstanding payments by contacting customers via phone, email, or in-person, negotiating payment plans, and documenting actions to meet financial targets while ensuring regulatory compliance. Key duties include managing overdue accounts, handling disputes, providing customer service, and preparing reports on recovery status. 

Key Responsibilities

• Debt Recovery: Initiate contact with customers regarding overdue payments through calls, emails, or field visits.
• Negotiation: Negotiate repayment plans, settlements, and payment schedules to recover outstanding debt while maintaining client relationships.
• Documentation: Maintain accurate, real-time records of all communication, payment arrangements, and account status in CRM systems.
• Compliance: Adhere strictly to debt collection laws, regulations, and company policies.
• Reporting: Provide daily, weekly, or monthly reports on collection progress to management.
• Dispute Resolution: Resolve customer complaints and discrepancies related to invoices or payments.