Customer Care Executive

We are looking for enthusiastic, self-motivated young individuals with good communication skills (Hindi and English) to join our team as 'DIGITAL CUSTOMER SPECIALISTS' (DCS's)

"DCS's" are required to:

• Manage our users by answering product and service-related questionsto ensure excellent service standards
• Maintain high user satisfaction. DCS will be the voice of mPokket interacting with our users, to solve product and service issues

Based on the skills required to manage the above role and responsibility, the 'selected' candidate/s will be onboarded as per our internal processes. Using our technology interface, DCS’s will be responsible to onboard users, assess risk, disburse and collect funds.

Desired Candidate Profile:

• Education Required - 12th pass or Graduate
• 0-3 years of prior work-experience in the field orin a related area
• Should be 'Fluent' in English and/or Hindi
• Office Timing: 8 AM to 9 PM (Any 9 hrs. Office window)
• Flexible / Comfortable to work-in 'Rotational Shifts' (9-hour 'shift' pattern)
• Prior work-experience in a BPO / Contact Center (Voice Process - Outbound and Inbound 'preferred')
• Freshers are welcome with good communication skill in English & Hindi with Basic knowledge Microsoft Office
• Job Location: Madhuram Building, Plot No A-4,New AG Co-Operative Colony Kadru, Ranchi – 834002, Jharkhand, INDIA.
• Selected candidatesshould stay/relocate (preferably) within 10 Kms.from the office (Kadru)

CTC Range: INR 15300 per month (Inclusive of PF and ESI benefits)

IN Hand: INR 11600 per month

Incentive: + Up To 10,000 (Target Based)

Other Compensation Benefits: Individual Performance based Incentives