Customer Relationship Manager

We are seeking a proactive Customer Relationship Manager to build, maintain, and strengthen long-term relationships with clients. The role involves understanding customer needs, resolving queries, ensuring timely communication, and delivering a consistently positive customer experience. The candidate will coordinate with internal teams to meet service standards, handle feedback and complaints professionally, and ensure timely reminders and follow-ups for outstanding payments. Responsibilities also include maintaining accurate customer records and identifying opportunities to improve satisfaction and retention. Strong interpersonal skills, problem-solving ability, and a customer-first mindset are essential. The ideal candidate should be organized, empathetic, and capable of managing multiple client interactions while supporting business growth and brand loyalty.