Customer Support Executive

Job Description – Customer Support Executive

Company: Dealplex Private Limited

Industry: Quick Commerce & Retail Services

Location: Jharkhand (Office-Based / Support Role)

Salary: ₹15,000 – ₹25,000 per month + Performance Incentives

Age Criteria: 25 – 40 years

Job Summary:We are hiring a Customer Support Executive to manage retailer and customer queries, ensure service satisfaction, and provide operational support across the Dealplex network.

• Key Responsibilities:Handle inbound and outbound calls for customer and retailer support
• Resolve queries related to onboarding, orders, payments, and services
• Coordinate with sales and operations teams for issue resolution
• Maintain records of customer interactions and feedback
• Ensure high levels of customer satisfaction and retention
• Assist in troubleshooting basic technical or service-related issues
• Follow up on pending cases and ensure closure within timelines
• Requirements:Graduate in any discipline
• 1–3 years of experience in customer support / backend operations
• Strong communication skills (Hindi + basic English preferred)
• Basic computer proficiency (CRM, Excel, email handling)
• Problem-solving attitude and customer-first approach
• Preferred Candidate:Experience in quick commerce, e-commerce, or fintech support
• Ability to handle high call volumes and multitasking
• Common Benefits Across All Roles:Performance-based incentives (monthly/quarterly)
• Career growth opportunities in a fast-scaling startup
• Exposure to quick commerce & retail-tech ecosystem
• Training & development programs