Manage laundry training, assign work, and monitor the quality and quantity of the laundry. • Responsible for the operation of the laundry department during your shift. • Ensure that all items are laundered and dry-cleaned to the highest standard achievable and returned to the customers in immaculate condition. • Inspect the entire area, ensuring productive methods and procedures are used. • Confer with maintenance mechanics regarding repairs and replacement problems. • Plan work and production schedules to meet housekeeping and food and beverage requirements. • Train team members according to established procedures, conduct training meetings to discuss problems and future plans, disseminate information and assignments. • Responsible for the management and investigation of all complaints regarding customers’ damaged clothing and put forward relevant solutions. • Hold department briefings, keeping team members informed of new methods and management instructions. • Consult with supply agents on newly invented chemicals for dry cleaning and laundry for best results. • Responsible for the careful handling of chemicals to avoid accidents. • Establish production standard records and training techniques. • Ensure all reporting and servicing deadlines are met on a timely basis. • Adhere to the company’s policies and procedures for maximum efficiency and clear communication between team members. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.