Salon Manager

The Salon Manager & Front Desk Executive will be responsible for ensuring the smooth day-to-day functioning of Black Hair Salon while maintaining a premium customer experience. The role includes managing all front desk activities such as welcoming clients professionally, handling inquiries, and ensuring every guest feels comfortable and valued from the moment they enter the salon. The executive will manage appointment scheduling, coordinate walk-ins, and maintain an organized service flow to avoid delays and ensure efficient time management.

A key responsibility is coordinating between clients and stylists to ensure services are delivered seamlessly. The candidate will also oversee billing processes, manage payments, maintain service records, and update the customer database accurately using basic computer systems. Handling customer concerns, resolving complaints politely, and maintaining luxury service standards are essential parts of the job.

In addition, the role involves supporting salon sales by promoting grooming services, packages, and products to clients in a professional manner. The Salon Manager will also ensure the salon ambience remains clean, disciplined, and welcoming at all times. During peak hours, the candidate must manage staff coordination calmly, ensuring operational efficiency and maintaining service quality.

Overall, this role requires strong communication skills, multitasking ability, and a professional personality to uphold the brand image of Black Hair Salon and contribute to its continued growth as a premium grooming destination in Ranchi.