Store Staff

Role & Responsibilities – Store Staff (Retail)Customer Service

Greet customers politely and assist them with product inquiries

Provide accurate information about products, offers, and pricing

Ensure a positive shopping experience and handle customer complaints politely

Sales & Billing

Assist customers in selecting products as per their needs

Upsell and cross-sell products to meet sales targets

Operate billing/POS systems and handle cash, UPI, and card payments

Store Operations

Maintain cleanliness and proper arrangement of the store

Ensure shelves are well-stocked and products are properly displayed

Follow store opening and closing procedures

Inventory Management

Check stock levels regularly and report low stock to the supervisor

Receive, verify, and arrange new stock

Prevent stock loss, damage, or theft

Visual Merchandising

Arrange products attractively as per company guidelines

Update displays based on promotions and seasonal offers

Compliance & Discipline

Follow company policies, SOPs, and safety guidelines

Maintain discipline, punctuality, and grooming standards

Ensure proper use of ID cards and uniforms

Team Coordination

Support store manager and team members in daily operations

Coordinate during peak hours to manage customer flow

Reporting

Share daily sales updates and feedback with the store manager

Report any issues related to customers, stock, or systems