Telecaller

Job Title: TelecallerJob Summary:The Telecaller is responsible for handling outbound and inbound calls to generate sales, provide information, resolve queries, and maintain customer satisfaction. The role requires strong communication skills, persuasive ability, and a customer-focused approach.

1. Key Responsibilities:Make outbound calls to potential customers to promote products/services.
2. Handle inbound calls and address customer queries effectively.
3. Maintain accurate records of calls, leads, and customer details in the system.
4. Build and maintain positive relationships with customers.
5. Follow up with leads and ensure timely conversions.
6. Gather feedback from customers to improve service quality.
7. Collaborate with the sales/marketing team for campaign execution.
8. Adhere to company policies, procedures, and scripts.
9. Maintain professionalism and courtesy during every interaction.

• Requirements:Minimum qualification: 12th pass / Graduate.
• Prior experience in telecalling, customer service, or sales (preferred).
• Excellent verbal communication in [English/Hindi/Regional Language as per business].
• Basic computer knowledge (MS Office, CRM software).
• Persuasive, confident, and target-oriented.
• Ability to handle pressure and rejections positively.
• Salary - 8000-18000
• Office time- 10AM-7 PM FULL DAY
• Office time- 7PM-10 PM HALF DAY
• Office time- 10AM-1 PM HALF DAY