Telecalling Executive

FirstCry job vacancy

FirstCry telecalling roles involve handling customer calls (inbound/outbound) for sales, support, or renewals, often focusing on baby/kids' products or insurance (for specific divisions like Intellitots). Key tasks include managing leads, resolving queries, promoting products, upselling/cross-selling, and maintaining records, requiring strong communication, empathy, and target orientation, with options for work-from-home or office-based roles for freshers or experienced individuals.

Common Job Titles:

Customer Relationship Associate

Telephonic Sales Executive

Tele Caller Executive

Customer Support / TeleCaller

Key Responsibilities:

Outbound Calling: Reaching out to potential customers (cold calling) or existing ones for sales, feedback, or renewals.

Inbound Handling: Responding to customer queries and issues from website, social media, or calls.

Sales & Promotion: Introducing new products, upselling/cross-selling, and converting leads into sales.

Customer Retention: Engaging lapsed policyholders or customers considering surrender.

Data Management: Maintaining accurate customer records and tracking interactions.

Target Achievement: Meeting daily/monthly targets for collections, sales, or retention.