Telesales Executive

Job Summary

The Telesales Executive will be responsible for generating leads, converting prospects into customers, handling inbound/outbound calls, explaining products/services, and maintaining customer relationships. The role requires strong communication skills, sales ability, and disciplined follow-ups.

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🔹 Key Responsibilities

1. Lead Generation & Prospecting

Make outbound calls to potential customers from provided databases.

Identify decision makers and qualify leads.

Understand customer requirements and offer suitable products/services.

2. Sales & Conversion

Explain product features, pricing, and offers clearly.

Pitch products/services confidently (e.g., corporate T-shirts, sublimation products, etc.).

Negotiate pricing within approved margins.

Convert qualified leads into confirmed orders.

3. Customer Relationship

Maintain healthy follow-up with interested customers.

Handle inbound queries professionally.

Provide order updates and resolve minor issues.

4. CRM & Reporting

Update daily call logs (calls made, leads generated, follow-ups, closures).

Maintain accurate customer records in CRM/Excel/Zoho.

Submit daily and weekly performance reports.

5. Team Coordination

Coordinate with production, design, and dispatch team for smooth order flow.

Share customer feedback for improvement.