Receptionist

The Blood Centre Receptionist is the first point of contact for donors, patients, and visitors. This role ensures smooth front-desk operations, accurate documentation, and professional customer service while maintaining confidentiality and compliance with blood centre protocols.

• Key Responsibilities:
• Greet and assist donors, visitors, and patients in a polite and professional manner.
• Manage front-desk activities including attendance register, donor entry, and visitor logs.
• Handle incoming calls, emails, and inquiries; provide accurate information or redirect to the concerned department.
• Register donors in the system and verify required identification documents.
• Coordinate donor appointments, walk-ins, and follow-ups.
• Maintain cleanliness and organization of the reception area.
• Assist in preparing donor forms, consent forms, and daily reports.
• Support administrative tasks such as filing, photocopying, scanning, and data entry.
• Maintain confidentiality of donor information and follow all centre protocols.
• Work closely with medical and administrative teams to ensure smooth donor flow.
• Assist in handling emergency donor needs or guiding them to the appropriate staff.
• Skills & Qualifications:Minimum Higher Secondary/Graduate qualification.
• Good communication skills in English, Hindi, and local language.
• Basic computer knowledge (MS Office, email handling, data entry).
• Pleasant personality, customer-service oriented.
• Ability to multitask and stay calm under pressure.
• Previous experience in healthcare or front-office roles preferred but not mandatory.