Receptionist / Front Office Executive

Job Title: Front Desk Associate – Night Shift

Location: Rishikesh (Tapovan)

Shift: Night Shift (12 Hours)

Job Summary:

The Front Desk Associate (Night Shift) is responsible for ensuring smooth hotel operations during overnight hours. This role requires strong attention to detail, guest handling skills, and the ability to independently manage front office responsibilities while maintaining security and service standards.

Key Responsibilities:

• Handle late check-ins and early check-outs efficiently and professionally

• Maintain accurate guest records and ensure proper documentation, including C-Form filling and submission as per regulatory requirements

• Keep an eagle eye on the property during night hours to ensure safety, security, and operational control

• Coordinate with guests for any special requests (wake-up calls, transport, room preferences, etc.) and ensure timely execution

• Monitor arrivals, departures, and room status to maintain occupancy accuracy

• Perform night audit tasks, including billing verification, posting charges, and generating reports

• Respond to guest queries, complaints, and emergencies with prompt resolution

• Coordinate with housekeeping and security teams for smooth overnight operations

• Ensure lobby cleanliness, ambience, and readiness for next-day operations

• Maintain proper handover notes for the morning shift team

Requirements:

• Prior experience in front office or hospitality preferred

• Knowledge of hotel PMS (Ezee PMS preferred)

• Strong understanding of C-Form procedures

• Good communication and interpersonal skills

• Ability to work independently during night hours

• High level of responsibility, alertness, and problem-solving ability

Preferred Skills:

• Guest handling and conflict resolution

• Basic accounting or night audit knowledge

• Multitasking under low-supervision conditions

Working Conditions:

• 12-hour night shift

• Rotational weekly off

Note: Candidate must be reliable, detail-oriented, and capable of managing the property operations independently during night hours.