Collection Executive / Officer

Job Title: Debt Collection Executive

Experience Required: Minimum 2 Years

Job Summary

We are looking for a result-driven Debt Collection Executive responsible for recovering overdue payments from customers while maintaining a professional and customer-friendly approach. The role involves managing delinquent accounts, negotiating repayment plans, and ensuring timely collections.

Key Responsibilities:

Follow up with customers via calls, emails, and field visits (if required) for overdue payments

• Manage and monitor assigned delinquent accounts
• Negotiate repayment plans and settlements with customers
• Ensure timely collection of outstanding dues
• Maintain accurate records of all collection activities in CRM/system
• Handle customer queries and resolve payment-related issues
• Coordinate with internal teams (sales, credit, operations) for dispute resolution
• Ensure compliance with company policies and regulatory guidelines
• Achieve monthly collection targets and recovery benchmarks

Key Requirements:

Minimum 2 years of experience in debt collection / recovery / credit control

• Experience in NBFC, banking, fintech, or lending industry preferred
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Basic knowledge of legal and compliance aspects of collections
• Familiarity with CRM tools and MS Excel
• Target-oriented and self-motivated