Relationship Manager

Sky Phygital - Relationship Manager-Sky Channel-Phygital

The Sky Phygital Relationship Manager will be responsible for managing customer relationships and driving sales across multiple branches. This role is crucial in delivering an exceptional customer experience, cross-selling a range of asset and liability products, and ensuring customer satisfaction and retention.

• Engage with customers through various channels (in-person, video calls, telecalls) to understand their needs and provide tailored financial solutions.
• Manage and deepen relationships with customers, especially those with current accounts, savings accounts, and term deposits.
• Cross-sell asset products such as home loans, LAP, personal loans, and gold loans, as well as liability and investment products.
• Convert leads generated by the VRM and CEC teams into successful business opportunities.
• Collaborate closely with LI, GI, KSEC, IC, and Asset teams to ensure timely conversion of business deals.
• Ensure customer satisfaction and loyalty by providing efficient and speedy services.
• Achieve sales targets for both banking and investment products, focusing on customer acquisition and retention.
• Enroll customers for relevant services and explain the bank's facilities and features.
• Handle customer service requests efficiently, including account openings, liability product selling, and product feature inquiries.
• Maintain high NPS scores by delivering exceptional customer service and building strong relationships.

• Graduate or Post-Graduate in any stream with a minimum of 1 year of experience in banking or finance.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong sales and relationship management skills, with a proven track record of achieving targets.
• Proficiency in using digital tools and platforms for customer engagement.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer-centric approach and a passion for delivering exceptional service.
• Knowledge of banking products and services, including asset and liability offerings.
• Familiarity with cross-selling techniques and the ability to identify up-selling opportunities.
• Willingness to continuously learn and stay updated with industry trends and product offerings.
• A self-motivated and results-driven attitude, with a strong work ethic.

Experience Level

Mid Level