Deputy Delivery Hub Manager (Trainee)

As a DDHM at Zepto, you will be at the forefront of transforming the micromarket experience. This is not just a job – it’s about ownership, leadership, and driving excellence across every aspect of operations.

• In your role as dark store manager, you will lead the end to end operations of the micro-market.
• Lead all aspects of Dark store operations including but not limited to inbound, inventory, outbound, manpower planning, rostering, training and employee engagement.
• Lead all aspects of riders operations pertaining to your micro-market, including but not limited to rider planning, onboarding, QMS, productivity, training and engagement.
• Lead and execute the Dark store capacity planning with respect to infrastructure and manpower.
• You will contribute towards development and implementation of SOPs.
• Build culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools.
• Institutionalize the processes to delivery strong customer experience.
• Work cross functionally with peers who will empower you to do your best work.
• Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.
• Wear the Zepto badge with pride. We are looking for owners – not employees. You will represent what we stand for and serve as culture carriers.