Front Office Executive

Job Description:

We are looking for a courteous and professional Front Office Executive to manage reception duties, guest check-in/check-out, and handle guest inquiries to ensure a smooth and welcoming experience.

Key Responsibilities:

• Greet and welcome guests promptly and professionally
• Manage check-in and check-out processes efficiently
• Handle reservations, cancellations, and guest requests
• Maintain guest records and handle payments
• Coordinate with housekeeping and other departments for guest needs
• Ensure front desk area is neat and presentable
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Requirements:

• Prior experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Familiarity with hotel management software (PMS) is a plus
• Willingness to work in shifts, including weekends and holidays
• Professional appearance and a positive attitude