A Front Office Executive is responsible for managing the reception area, handling administrative tasks, and ensuring smooth communication between clients, visitors, and the company. Their key roles and responsibilities include:

1. Reception & Guest Handling

Greet and welcome visitors in a professional manner.

Answer and direct incoming phone calls.

Maintain visitor records and issue visitor passes if needed.

Ensure the reception area is clean and organized.

2. Administrative Support

Manage incoming and outgoing mail and courier services.

Assist in data entry, documentation, and filing.

3. Communication Management

Handle emails, calls, and messages from clients 

Forward important messages to the appropriate departments.

Provide necessary information to inquiries from customers 

4. Coordination & Support

5. Basic Accounting & Billing (If Required)

Maintain petty cash and handle minor financial transactions.

Assist in preparing invoices and handling payments if needed.

6. Customer Service & Relationship Management

Address customer complaints and escalate them if necessary.

Ensure a positive experience for visitors and clients.