Service Integration Manager
Ericsson India Private Limited
Service Integration Manager
Ericsson India Private Limited
Salem
Not disclosed
Job Details
Job Description
Supplier Performance Manager
Join our Team
Join us at Ericsson as a Service Integration Manager. In this critical role, you will coordinate, orchestrate, and integrate IT Services to achieve our desired business outcomes while working with both internal and external service providers. You will also act as a scenario bridging between the 'business' and the service providers, managing operational risk, ensuring contractual compliance, and maintaining oversight of service management practices.
What you will do:- Manage relationships within Ericsson and oversee activities stated in cross-departmental agreements.
- Provide expertise in product/solution/technology/services/platform architecture for roadmap and strategy initiatives.
- Address and manage service related escalations.
- Coordinate service deliveries with suppliers and develop physical solution/system architecture focused on reusability.
- Ensure functional and non-functional requirements are met.
- Develop and maintain domain architecture transition plans/roadmaps, ensuring consistency with business, information, and technology.
The skills you bring:- Functional Process.
- Change and Improvement Management.
- Supplier Mgmt (performance/governance).
- IT Processes, IT Tools and Infrastructure.
- Cross-Functional Project Management.
- SIAM - Service Integration and Management.
- Governance, Risk and Compliance.
- IT Service Management.
- Knowledge Sharing and Collaboration Skills.
- Service-Level Agreement.
- Customer Insights.
- Stakeholder Communications.
- ITIL Framework.
- Stakeholder Management.
- Ericsson Business Processes Knowledge.
Job role
Work location
Salem
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Ericsson India Private Limited
Job posted by Ericsson India Private Limited
This job has expired