Sales Officer

Relationship Manager/Relationship Officer - Home LoansPrimary Objective:

To build and maintain long-term customer relationships, generate quality home loan leads, and manage the sales process from sourcing to disbursal, ensuring excellent customer service and adherence to company policies.

Key Responsibilities:

Sales & Business Development:

• Generate leads through field travel, site promotions, group meetings, and networking in assigned catchment areas.
• Build and manage relationships with Affordable Housing builders, brokers, DSAs, and corporate partners.
• Attend to walk-in clients and visit customers at their location for meetings and presentations.
• Recommend suitable home loan products and clearly communicate their benefits to customers.
• Execute local branding and marketing activities.

Customer & Process Management:

• Spearhead the documentation process, ensuring accuracy and completeness.
• Manage the sales funnel from customer login to disbursement, focusing on a "First Time Right" approach for faster turnaround.
• Track leads, Work-In-Progress (WIP) files, and ensure timely disbursements and transactions.
• Maintain accurate and transparent information on customers, properties, and sellers.
• Resolve instrument-related cases within defined timelines.

Compliance & Support:

• Adhere strictly to all company policies regarding cash management, documentation, and integrity.
• Support early-stage collections (0-24 Months) as required, focusing on collections efficiency.
• Contribute to branch performance goals and support digitization initiatives.
• Stay updated on company products, pricing, policies, and competitor activities.

Required Qualifications & Competencies:

• Graduate degree.
• Strong customer relationship and problem-solving skills.
• Excellent communication skills in English; proficiency in the Regional Language and Hindi is desirable.
• Computer literate (Word, Excel, Email, Web-based systems).
• Willingness for extensive field travel and customer interface.

Salary: As per industry norms.

Why this version is more effective:

• Structured and Scannable: Groups related tasks under clear sub-headings.
• Concise Language: Removes redundancy and internal jargon (e.g., "to spread head the sourcing").
• Focus on Core Impact: Highlights the main goal (building relationships, generating leads, managing sales process) upfront.
• Action-Oriented: Uses stronger verbs (Generate, Build, Manage, Ensure, Adhere).
• Simplifies Complex Points: Combines and streamlines lengthy bullet points (e.g., combining lead, WIP, and disbursement tracking).
• Professional Tone: Maintains all critical requirements while presenting a cleaner, more modern employer brand.