Front Office Executive

 Job SummaryThe Senior Front Office Executive will be responsible for managing front desk operations, guest reservations, billing, check-in/check-out processes, and team coordination. The role requires strong guest-handling skills, operational accuracy, and coordination with internal departments to ensure a smooth and premium guest experience.

Key Responsibilities1. Reservation Management

• Handle room reservations through OTT platforms, emails, and telephone calls.
• Ensure accurate booking entries in the system and proper room availability tracking.
• Coordinate with concerned departments for reservation confirmations and changes.

2. Guest Handling & Front

Desk Operations

• Manage and supervise guest check-in and check-out procedures.
• Handle guest queries, feedback, and complaints professionally.
• Personally attend to escalated or sensitive guest issues to ensure satisfaction.

3. Billing & Cash

Handling

• Prepare, verify, and finalize guest invoices accurately.
• Ensure timely billing and smooth settlement at the time of check-out.
• Maintain cash register and ensure proper cash reconciliation at the end of each shift.

4. Staff Duty Roster &

Scheduling

• Prepare front office duty rosters, weekly offs, and shift schedules.
• Ensure adequate manpower coverage during peak and non-peak hours.

5. Team &

Inter-Department Coordination

• Coordinate with front office team members for smooth shift handovers.
• Liaise with Housekeeping, Maintenance, Accounts, Spa, F&B, and Sports departments for seamless operations.

6. Event & Workshop

Inquiry Handling

• Attend and respond to inquiries related to events, workshops, and activities.
• Guide guests regarding availability, bookings, schedules, and venue details.

7. Other Duties

• Perform any additional responsibilities assigned by the Reporting Manager, General Manager, Vice President, Managing Director, or Chairman from time to time.