Senior Infrastructure Lead

Senior Infrastructure Lead

· Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing.

· Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed.

· Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist).

· Communicates effectively with the business partner and IT teams to support day-to-day operations

· Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads.

· Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects

· Ensures security management activities are instituted and reviewed at appropriate time frame

· Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives.

· Provides escalation support and troubleshooting for system hardware, software, and/or operating systems

· Interact with management and peers/subordinates to present technical subjects

· Ability to work with minimal supervision.

· Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME’s/Vendors to resolve production issues.

· Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors

· Operating budget management / planning and Spend management.

· Manage purchased services engagement effectively as per SLA.

· Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing.

· Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed.

· Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist).

· Communicates effectively with the business partner and IT teams to support day-to-day operations

· Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads.

· Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects

· Ensures security management activities are instituted and reviewed at appropriate time frame

· Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives.

· Provides escalation support and troubleshooting for system hardware, software, and/or operating systems

· Interact with management and peers/subordinates to present technical subjects

· Ability to work with minimal supervision.

· Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME’s/Vendors to resolve production issues.

· Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors

· Operating budget management / planning and Spend management.

· Manage purchased services engagement effectively as per SLA.

· Bachelor's degree or equivalent qualification in a technical discipline 

· Master's degree work in a related technical field is desirable 

· Industry or professional certification in a related area is a plus

· Experience of progressive responsibilities within IT 

· Hands-on experience in multiple roles across the spectrum of applications and/or technologies 

· Experience of working in a global environment 

· ITIL awareness

Experience Level

Senior Level