Shift Manager

Job Description – Shift Manager

Brand: Wow! Momo Foods Pvt. Ltd.

Department: Operations

Location: ____________

Reports To: Restaurant Manager / Assistant Restaurant Manager

Team Size Supported: 6–10 Employees

Role Overview

The Shift Manager is responsible for supervising store operations during assigned shifts. This role ensures smooth functioning, excellent customer service, adherence to Wow! Momo standards, and efficient team performance. The Shift Manager acts as the shift in-charge, handling floor operations, cash, and customer experience.

Key Responsibilities

1. Shift Operations Management

• Manage end-to-end store operations during the shift.
• Ensure food preparation, service, and hygiene standards as per SOP.
• Conduct pre-shift briefings to allocate tasks and responsibilities.
• Maintain store cleanliness, workstation readiness, and equipment functioning.

2. Customer Service & Experience

• Ensure prompt and friendly customer service at all times.
• Resolve customer complaints or escalate to ARM/RM when required.
• Maintain high order accuracy, speed of service, and guest satisfaction.

3. Team Management (6–10 Staff Members)

• Supervise Team Members and allocate duties (cashier, service, kitchen, delivery).
• Ensure grooming, discipline, and attendance adherence.
• Train new staff on SOPs, safety, service flow, and product knowledge.
• Maintain team motivation and a positive working environment.

4. Inventory & Stock Handling

• Monitor consumption and ensure minimal wastage during the shift.
• Check and maintain sufficient stock of raw materials and packaging items.
• Update shift-wise stock counts, variances, and report discrepancies.
• Ensure FIFO/FEFO practices are followed.

5. Cash & Billing Management

• Oversee billing operations and ensure accuracy at POS.
• Handle cash, card, UPI transactions, and maintain shift cash summary.
• Support the manager in daily cash reconciliation and deposit processes.

6. Compliance & Safety

• Ensure adherence to FSSAI, safety, and hygiene standards.
• Implement fire safety protocols and conduct basic checks.
• Maintain shift checklists, temperature logs, and compliance documents.

Skills & Competencies

• Strong leadership & team handling
• Excellent customer service
• Good communication skills
• Problem-solving & decision-making abilities
• Basic computer & POS handling
• Knowledge of QSR operations preferred

Education & Experience

• Minimum 12th Pass / Graduate preferred
• 1–2 years of experience in QSR/Restaurant Operations