Elite Banker - Branch Banking Customer Service

Elite Banker-Inbound-Branch Banking-Service

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.

Service walk-in customers across all segments, ensuring prompt and courteous assistance
Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products
Act as a backup to the Personal Banker during peak hours or absences
Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts
Resolve customer queries efficiently and professionally
Identify and capitalize on business opportunities sensed during customer interactions
Deliver a high-quality customer experience to encourage retention and positive word-of-mouth
Ensure compliance with internal policies and regulatory guidelines

Customer Service, Branch Banking Operations, Service Delivery, Client Servicing, Query Resolution, Teamwork, Non-transactional Servicing, Reconciliation, Cross-selling, Financial Product Knowledge,Compliance, Regulatory Knowledge, Risk Management, Data Analysis, Time Management, Organizational Skills, Adaptability, Proactiveness, Empathy, Confidentiality, Financial Acumen, Negotiation Skills, Relationship Building, Digital Literacy, IT Proficiency, Fraud Prevention, Ethical Conduct, Multitasking, Stress Management, Decision-making, Critical Thinking