Hotel Front Office Executive

A Hotel Front Office Executive acts as the primary point of contact for guests, managing check-ins/check-outs, reservations, and inquiries while providing exceptional customer service. They are responsible for creating a welcoming atmosphere, handling payments, resolving complaints, and coordinating with housekeeping to ensure room availability.

Key Responsibilities

• Guest Services: Greeting guests, processing check-ins and check-outs, and issuing room keys.
• Reservations & Billing: Managing room bookings, updating the property management system (PMS), handling cash/credit payments, and preparing invoices.
• Communication: Answering phone calls, handling emails, and directing inquiries to appropriate departments.
• Problem Resolution: Resolving guest complaints promptly and maintaining high-quality service standards.
• Coordination: Working with housekeeping for room status updates and maintenance for repairs.
• Safety & Security: Maintaining security by managing guest information, keys, and reporting suspicious activity