Jewellery Store Manager

A Jewellery Store Manager drives sales, ensures high-end customer service, and manages daily operations, including inventory, staff training, and security. Key responsibilities include meeting sales targets, maintaining luxury brand standards through visual merchandising, handling high-value transactions, and ensuring compliance with company policies. Expertia AI +5

Key Responsibilities

• Sales & Performance: Lead, motivate, and train staff to achieve daily, monthly, and annual sales goals. Monitor KPIs such as footfall, conversion rates, and average transaction value.
• Customer Experience: Deliver exceptional service, build long-term relationships, and manage high-value/VIP client inquiries and complaints.
• Operations & Inventory: Manage stock, including replenishment, audits, and security of high-value inventory to minimize shrinkage.
• Visual Merchandising: Maintain the store's visual appearance and display standards.
• Leadership: Oversee staff compliance with the code of conduct, scheduling, and training. Expertia AI +6

Qualifications & Skills

• Experience: Proven experience in retail management, with specific experience in the jewellery industry heavily preferred.
• Product Knowledge: Strong understanding of diamonds, precious gems, metals, and luxury trends.
• Skills: Strong communication, leadership, and customer relationship skills.
• Technical Skills: Proficiency in store management software (POS/ERP systems) and Microsoft Office. Expertia AI +3

Common Requirements