Telecalling Executive

Roku.taxi

Secunderabad

₹13,000 - ₹16,500 monthly*

Fixed

₹13000 - ₹15000

Average Incentives*

₹1,500

Earning Potential

₹16,500

You can earn more incentive if you perform well

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

101 applicants

Job Description

Customer Outreach:
Make outbound calls to potential and existing customers to inform them about our products and services.
Handle inbound customer calls, addressing inquiries and providing information.
Lead Generation:
Identify and generate leads through cold calling and follow-up calls.
Schedule appointments for sales representatives to meet with prospective clients.
Customer Relationship Management:
Build and maintain strong relationships with customers to ensure high levels of customer satisfaction.
Address customer queries, concerns, and complaints promptly and effectively.
Product Knowledge:
Maintain a thorough understanding of the company’s products and services.
Provide detailed information to customers about product features, benefits, and pricing.
Sales Support:
Assist the sales team in achieving sales targets by providing support through telephonic communication.
Upsell and cross-sell products to existing customers.
Data Management:
Accurately record customer interactions, sales leads, and other relevant information in the CRM system.
Update customer databases regularly to ensure data accuracy.
Follow-Up:
Conduct follow-up calls with customers to ensure satisfaction with products and services.
Re-engage with customers who have shown interest but have not yet made a purchase.
Performance Monitoring:
Meet daily, weekly, and monthly call and sales targets.
Track and report on call performance metrics and sales results.
Team Collaboration:
Collaborate with team members to share best practices and strategies for effective telecalling.
Participate in team meetings and training sessions to improve skills and knowledge.
Compliance:
Adhere to company policies, procedures, and ethical standards during all customer interactions.
Ensure compliance with relevant regulations and guidelines for telecalling activities.
Feedback Collection:
Collect and relay customer feedback to the relevant departments to improve products and services.
Provide insights and suggestions to enhance the telecalling process and customer experience.
Continuous Improvement:
Stay updated with industry trends, best practices, and new techniques in telecalling.
Participate in ongoing training and development programs to enhance professional skills.