Bus Captain

Owning the responsibility of boarding the passengers to our buses.  Reaching allotted bus boarding point on time and assist passengers reaching their respective seats.  Ensuring facilities on the bus are as promised to our customers hence maintaining a daily checklist.  Calling passengers if they don't reach on time and guiding them to the boarding point.  Involving with all the stakeholders to highlight the issues and improve the passenger experience.  Responsible for spot bookings and keeping daily accounts of the same.  Travelling with the bus and coming back next day (8 to 14 hours travel time).  Assisting passengers with respect to their needs and promised amenities during the journey.  Having Communication with Customers on journey or after journey to get ratings & reviews.