Sales Operations Program Manager

• Collaborate closely with customers and the sales manager to provide essential support, including offering product solutions, ensuring timely deliveries, and resolving any issues.
• Manage warehouse and logistics operations based in the UAE.
• DMCC trading end to end execution- sourcing, quotation, PO, SO,  invoicing, deliveries, payment, collection. 
• Managing sample fulfillment, local deliveries, document couriers.
• Manage the opportunity lifecycle from identification and quoting to PO execution and collections, utilizing Salesforce and SAP tools.
• Provide training to the sales manager and update the Salesforce user manual as needed.
• Optimize internal sales processes, address Salesforce and SAP bugs in collaboration with the IT team.
• Forecast order books and plan sales for a rolling three-month period with the Sales and Operations Planning (S&OP) team, ensuring effective material and factory capacity planning.
• Track POs until they are fully executed.
• Build effective working relationships with key departments such as credit control, finance, product management, operations, and marketing.
• Execute collections from customers according to plan.
• Prepare dashboards, Salesforce reports, opportunity updates, and manage the Salesforce funnel.
• Handle MIS reporting, prepare monthly sales performance review decks, and compile data in alignment with the business plan.
• Conduct weekly opportunity tracking to offer necessary support in collaboration with the sales manager and regional sales head.
• Develop annual business plans and KPIs for the sales team and monitor performance for sales incentive payouts.
• Analyze EXIM data and develop strategic plans to meet KPI targets.
• Conduct pricing and margin analysis for the MEA region as required by the regional head or management.
• Signing authority for Sterlite Technologies DMCC and manage  licensing and administration of the same