Assistant Manager

• Effective complaint management for standard industrial pumps
• Responsible for on time complaint closure for standard industrial pumps
• Managing field service coordinators and daily monitoring of complaint till closure
• Root cause analysis of complaints & Identify scope of improvement with effective data analysis
• Provide technical support to Field service team as required.
• Booking & Execution of spares for warranty complaints.
• Support to PM&PS for product/process improvement
• Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO
• Arranging Technical Training’s for Industrial Product Group
• Warranty & Service agreements with suppliers.
• Maintain track record of complaints and data analysis
• Enhancing the service processes and practices to the industry standard

Requirement profile:

 

• Formal education: Degree/Diploma –Mechanical
• Professional experience: 8 /10 Years (Experience in Pump Industry Only)
• Special skills: Comprehensive pump industry knowledge
•  Strong customer facing skills
•  Excellent leadership qualities
•  Innovative
• Good communication & having quick decision-making skills

Defined Competencies:

•   Target orientation and Problem Solving.
•   Planning and Co-ordination.
•   Good Communication & Presentation Skills.
•   Experience with SAP
•   Flexible approach
• Ability to work under pressure

Experience Level

Senior Level