Customer Support Executive

1.     Handle customer queries via phone, email, WhatsApp, Instagram DM, and comments.

2.     Resolve issues related to:

a.     Order placement

b.    Payment failures

c.     Delivery delays

d.    Returns & refunds

e.     Product complaints

3.     Track and update order status in the system regularly.

4.     Coordinate with the Packing Team and Mimaki Printing Team regarding order packing and printing requirements.

5.     Maintain accurate records of customer interactions and follow-ups.

6.     Provide detailed product information and customer guidance.

7.     Escalate unresolved or critical issues to higher management promptly.

8.     Ensure quick response time and maintain high customer satisfaction levels.

9.     Provide necessary support for capturing product images using a mobile phone when required.

10. Maintain proper documentation and submit Debit Note records to the Accounts Department.