Receptionist / Front Office Executive

✨ Role OverviewAs a Front Office Executive, you will be the face of Hotel Oberon, welcoming guests with genuine hospitality and ensuring smooth operations at the reception desk. Your role is vital in shaping the first impression and overall guest satisfaction.

• 📋 Key Responsibilities Greet and assist guests with check-in/check-out procedures.
• Handle reservations, cancellations, and room assignments efficiently.
• Manage guest inquiries and provide accurate information about hotel services.
• Coordinate with housekeeping and other departments to ensure seamless service.
• Maintain records, process payments, and handle billing accurately.
• Resolve guest concerns with professionalism and empathy.
• 🎯 Qualifications Bachelor’s degree or diploma in Hospitality Management (preferred).
• Prior experience in front office/reception roles in hotels or hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and hotel management software.
• Strong problem-solving abilities and customer service orientation.
• Ability to work flexible hours, including weekends and holidays.
• 🌐 What We Offer Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and dynamic work environment.
• Employee discounts on hotel services.