JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE

* Visit customers to collect payments and ensure timely collections.

* Maintain accurate records of collection activities and update customer accounts.

* Communicate effectively with customers to resolve payment issues.

* Report on collection activities and progress to management.

* Handle difficult situations and customer complaints diplomatically.

* Ensure compliance with all company policies and legal standards.

* Provide excellent customer service to maintain positive customer relations.

SKILLS

* Debt collection

* Customer service

* Negotiation

* Communication

* Time management

* Record-keeping

* Conflict resolution