Parent Relationship Manager

About School: 

Orchids the International School is a leading chain of progressive schools in India, committed to providing quality education that fosters holistic development

Key Responsibilities: 

· Lead Generation & Fieldwork

• Conduct field activities to identify and generate prospective admission leads.
• Achieve assigned daily and monthly targets for lead collection.
• Engage with parents in the field to explain the school’s offerings, values, and benefits.
• Coordinate with the admissions team to ensure effective lead conversion.

Lead Management & Counseling

• Call and follow up with leads generated through fieldwork, digital campaigns, events, and other sources.
• Counsel parents regarding school programs, curriculum, policies, and admission procedures to encourage enrollment.
• Address parent queries and concerns through telephone, face-to-face (F2F), and written communication.

Admissions Support

• Guide parents throughout the end-to-end admission process and provide personalized solutions to their concerns.
• Maintain, review, and update student data and admission records in the admission database.
• Work closely with Zonal Heads and internal stakeholders to ensure timely and informed admission decisions.

Relationship Management

• Build and maintain strong relationships with parents to understand their needs and ensure a positive admission experience.
• Act as a key point of contact between parents and the school, ensuring smooth coordination and follow-ups.

Administrative & Reporting Tasks

• Prepare admission-related letters, reports, MIS, and lists as required.
• Maintain accurate records of parent interactions, leads, follow-ups, and admission status.

Preferred Candidate

Qualification

• Any graduate; MBA graduates or final-year MBA students preferred.

Experience

• Prior experience in sales, marketing, admissions, or customer relationship management is an advantage but not mandatory.

Skills

• Strong communication skills in English; fluency in the local language is mandatory. Knowledge of Hindi is an added advantage.
• Presentable, confident, and persuasive with excellent interpersonal skills.
• Extroverted personality with the ability to build rapport easily.
• Target-driven, energetic, and result-oriented mindset.
• Comfortable interacting with parents and children.
• Proficient in using admission databases and basic computer applications. 

Details:  

· Work Mode: Onsite (Work from School Branch). 

· Working Days: 6 days per week (with 1 rotational day off)

· Competitive salary + Performance based incentives.