Telecaller

Job Description- Telecaller

Position: Telecaller

Department: Sales & Marketing

Reporting To: Sales Manager

Key Result Areas :-

KRA 1: Lead Generation & Prospecting

Call potential leads from the provided database.

Identify customer needs and interest in the product/service.

Capture relevant information in CRM.

KRA 2: Lead Qualification

Ask structured questions to determine requirement, budget, and timeline.

Categorize leads into Hot / Warm / Cold.

KRA 3: Appointment / Meeting Fixing

Convince prospects to schedule meetings with the sales team.

Coordinate meeting time and confirm with prospects.

KRA 4: Follow-Up Management

Maintain follow-up tracker.

Contact prospects who showed interest but did not convert immediately.

KRA 5: CRM & Reporting Discipline

Key Responsibilities:

Update call status after every interaction.

Maintain lead tracking sheets and reports.

KRA 6: Conversion Support

Provide detailed information to prospects.

Handle basic objections and queries.

Daily Output Targets

Calls: 80–100

Meaningful conversations: 25–30

Qualified leads: 3–5 per day

Meetings fixed: 2–3 per day

Skills & Competencies Required

Strong verbal communication

Persuasion and negotiation skills

Active listening

Basic CRM / Excel knowledge

Time management

Qualification

Graduate / Diploma in any field. Prior experience in telecalling or sales is preferred.