Admission Counsellor

Job Description: MindTech Counsellor (Inquiry Department)Department: Inquiry & Counselling

Location: Pal / Green City / Adajan

Timing: 9:30 AM – 6:30 PM

Salary: As per company norms

Role OverviewThe Inquiry Department Counsellor is responsible for handling incoming leads, explaining MindTech services, converting inquiries into appointments, and delivering high-quality counselling to students, parents, and professionals.

• Key Responsibilities :

• 1. Inquiry HandlingAttend and manage all incoming calls, walk-in inquiries, and WhatsApp leads.
• Provide accurate information about DMIT, Career Counselling, and MindTech services.
• Maintain high call standards: energy, clarity, product knowledge, objection handling, and closing skills.
• Ensure quick response time and 100% follow-up on all leads.

• 2. Counselling & ConversionConduct professional counselling sessions for students, parents, and working professionals.
• Understand client needs and recommend appropriate reports or counselling packages.
• Explain DMIT reports, career guidance, and benefits clearly and confidently.
• Achieve monthly counselling-to-conversion targets.

• 3. Follow-Up & Appointment SchedulingConvert leads into confirmed counselling appointments.
• Maintain proper inquiry records and follow-up sheets.
• Ensure no lead is missed, delayed, or closed without proper reason.

• 4. Client Support & CoordinationCoordinate with the training, reporting, and operations team for smooth service delivery.
• Handle client queries, doubts, and post-counselling support politely and professionally.
• Maintain strong client relationships to encourage repeat and referral business.
• Skills & CompetenciesExcellent communication (English, Hindi, Gujarati preferred)
• Strong counselling and convincing skills
• Positive attitude, energy, and confidence
• Good objection-handling abilities
• Basic computer knowledge (Excel, CRM, WhatsApp Business, etc.)
• Ability to work under targets and deadlines
• Eligibility CriteriaGraduate / Postgraduate (Education, Psychology, HR, or related fields preferred)
• Experience in counselling, tele-calling, education industry, or customer handling preferred