Back Office Executive

Core Responsibilities

1. ERP Implementation & System Integration

o Oversee end-to-end ERP implementation across departments.

o Work closely with key department heads to ensure ERP modules are configured to meet

departmental needs.

o Ensure data accuracy and consistency during ERP setup, including mapping processes to

system functionalities.

o Assist in system testing, user training, and provide post-implementation support.

2. Data Accuracy & Integrity

o Ensure that all ERP data is entered correctly and systematically aligned with business

processes.

o Perform regular audits on ERP data entries, reporting discrepancies, and ensuring data

integrity across all functions.

3. Reporting & Feedback to Directors

o Prepare regular ERP status reports, highlighting system issues, updates, and departmental

integration.

o Share progress updates with the Directors, showcasing ERP performance and data accuracy,

and any roadblocks.

o Provide weekly/monthly dashboards with detailed analysis of ERP usage, system errors, and

performance improvements.

o Highlight areas for process optimization and system enhancements to improve overall

business operations.

4. Training & User Support

o Conduct training sessions for staff across departments, ensuring effective use of the ERP

system.

o Offer support for end-users, resolving system issues and troubleshooting.

o Act as the point of contact for any ERP-related queries and ensure smooth user adoption.

5. ERP System Audits & Process Improvement

o Conduct periodic audits of ERP usage and user access to ensure compliance with company

processes.

o Ensure the system meets business needs through regular reviews and feedback collection.

o Work on continual improvement of system functionalities and recommend updates or

system patches when necessary.

6. Collaboration with IT & Development Teams

o Coordinate with the IT team for necessary system maintenance, updates, and

troubleshooting.

o Collaborate with the ERP vendor or internal developers to identify and implement system

improvements and new modules.

Required Qualifications & Skills

Educational Qualification: Bachelor’s degree in related field.