Client Relationship Executive

🎯 Role OverviewWe are looking for a Client Success Manager / Account Manager who will act as the single point of contact for our clients. The role focuses on smooth project execution, client satisfaction, retention, and upselling.

This is not a hardcore sales role — it’s about managing relationships and delivering results.

• 🧩 Key Responsibilities1. Client Communication & Relationship ManagementPrimary contact for assigned clients
• Understand client goals, business, and expectations
• Regular updates via WhatsApp, email, or calls
• Handle feedback, revisions, and concerns professionally
• 2. Project & Delivery ManagementGather clear requirements for:
• 
  
• Websites
• SEO
• Paid ads
• Content & marketing services
• Coordinate with:
• 
  
• Web developers
• Content creators
• Marketing team
• Ensure projects are delivered:
• 
  
• On time
• As per scope
• With quality
• 3. Client Retention & GrowthBuild long-term relationships
• Identify upsell / cross-sell opportunities:
• 
  
• Website → SEO
• SEO → Ads
• Ads → Maintenance
• Educate clients on new services & improvements
• Reduce churn & increase lifetime value
• 4. Reporting & ProcessShare basic performance reports with clients
• Track:
• 
  
• Tasks
• Deadlines
• Client approvals
• Maintain internal documentation (Notion / Sheets / CRM)
• 🛠️ Skills RequiredMust-HaveExcellent communication (English + Hindi)
• Client-handling experience (agency / SaaS preferred)
• Strong organization & follow-up skills
• Basic understanding of:
• 
  
• Websites
• Digital marketing
• Online business workflows
• Good to HaveExperience with:
• 
  
• Digital marketing agency
• CRM tools
• Project management tools (ClickUp, Trello, Notion)
• Upselling / account growth exposure
• 🎯 KPIs (How Success Is Measured)Client satisfaction & retention
• On-time project delivery
• Number of upsells / account expansions
• Reduction in escalations & rework
• Positive client feedback & reviews
• 🎓 Experience Level1–3 years
• Agency or service-based business experience preferred
• 💼 Work TypeFull-time
• Remote / Hybrid (as applicable)
• 💡 Ideal Candidate MindsetCalm, empathetic, and proactive
• Thinks in solutions, not excuses
• Can manage multiple clients smoothly
• Understands business, not just tasks
• 📍 Why Join Biz499Fast-growing agency
• Direct exposure to founders & clients
• Opportunity to grow into:
• 
  
• Senior Account Manager
• Client Success Lead
• Performance-based growth