CRM Executive

Experience in Manage and nurture relationships with clients, primarily from the U.K. market, ensuring their needs are met and expectations exceeded.

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Act as the primary point of contact for customer inquiries, complaints, and feedback, providing prompt and effective solutions.

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Collaborate with cross-functional teams to deliver outstanding customer service and improve overall client experience.

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Develop and implement strategies to enhance customer loyalty and retention.

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Analyze customer data to identify trends and areas for improvement in service delivery.

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Provide regular reports and updates to senior management on customer satisfaction and