Customer Care Executive

Job Summary:

We are seeking a dedicated and proactive Customer Care Executive (Female) with Good English communication skills to manage customer interactions, order processing, and messaging through CRM. The ideal candidate will be customer-focused, detail-oriented, and capable of ensuring a smooth experience for clients from order placement to delivery.

Key Responsibilities:·      

• Handle inbound and outbound calls to address customer queries and concerns.
• Process customer orders accurately in the CRM system.
• Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp.
• Maintain detailed records of customer interactions and transactions.
• Resolve complaints professionally and escalate complex issues to the relevant department.
• Coordinate with the sales, operations, and logistics teams for timely order fulfilment.
• Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills:·      

• Minimum qualification: Graduate (Any discipline).
• Fluent in spoken and written English.
• Proven experience in customer service, call centre, or a similar role preferred.
• Proficient in MS Office and CRM software.
• Strong interpersonal skills and a customer-first attitude.
• Ability to work in a fast-paced environment with attention to detail.