Customer Care Executive

Responsibality :

• Handle customer queries, complaints, and requests via calls, emails, or chat
• Provide accurate information about company products and services
• Resolve customer issues within defined timelines
• Maintain proper records of customer interactions in the system
• Follow up with customers to ensure satisfaction
• Escalate unresolved issues to the concerned department
• Maintain professional and courteous communication at all times

Skills & Requirements:

• Good communication skills (English & Hindi preferred)
• Customer-focused and problem-solving attitude
• Basic computer knowledge (MS Excel, CRM systems)
• Ability to handle pressure and multitask
• Team player with a positive approach