Customer Care Executive

We are seeking a dedicated and knowledgeable Customer Support to join our team. This role is integral to delivering exceptional customer experiences and ensuring customer satisfaction through expert product guidance, efficient problem resolution, and personalised support across multiple communication channels.

Key Responsibilities

Customer Interaction & Support

• Respond to customer inquiries via phone and double-Tick
• Provide detailed product information, including ingredients, usage instructions, benefits, and suitability for different skin types
• Assist customers with order placement, tracking, modifications, and cancellations
• Handle customer complaints and concerns with professionalism, working toward satisfactory resolutions on calls and chat.
• Process returns, exchanges, and refunds according to company policy