Customer Relations Executive

Job description:

Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner. * Accurate Calculation of Appointment Capacity

Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets

Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board

Service Appointment Promotion / Effect Monitoring to achieve the set target

Ensure Targeted turn-up ratio against the appointments & No Show follow ups

Provide estimated repair cost & repair TAT to customers based on their VOCs

Establish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offered Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.

* Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns

Acts as a contact person for any special projects regarding dealership improvements.

Assists service customers during the morning service rush, when possible.