Customer Relationship Manager

We're looking for a dynamic and results-driven Business Development Manager cum Customer Relations Manager to join our team at Shivanaa Homes. As a key member of our management team, you'll be responsible for driving business growth, building strong customer relationships, and overseeing overall customer satisfaction.

Responsibilities:

- Develop and implement strategies to increase sales, revenue, and market share

- Identify new business opportunities, including corporate clients, interior designers, and architects

- Build and maintain strong relationships with existing clients and stakeholders

- Manage customer complaints and feedback, ensuring prompt resolution and high satisfaction

- Oversee customer service standards and ensure excellent customer experience

- Collaborate with the sales team to achieve sales targets and business objectives

- Analyze market trends, competitor activity, and customer feedback to inform business decisions

- Develop and manage promotional activities, events, and marketing campaigns

- Manage a team of sales and customer service staff, providing guidance and support

Requirements:

- 2-5 years of experience in business development, sales, or customer relations, preferably in home furnishings or a related industry

- Proven track record of achieving sales targets and driving business growth

- Excellent communication, negotiation, and interpersonal skills

- Strong analytical and problem-solving skills

- Ability to work independently and as part of a team

- Customer-centric approach and passion for delivering excellent customer service

What we offer:

- Competitive salary and incentives

- Opportunities for growth and professional development

- A dynamic and supportive work environment

- Training and resources to help you succeed

If you're a motivated and driven individual with a passion for business development and customer relations, we'd love to hear from you! Apply now with your resume and a brief introduction.

Store Location:

Shivanaa Homes, B/S Naveli Hospital, New City Light Rd, opp. St. Thomas School, New Tirumala, New City Light, Althan, Surat, Gujarat 395001

Apply now and join the Shivanaa Homes team! 😊