Customer Representative Executive

Swashaa

Adajan Gam, Surat

₹9,000 - ₹12,000 monthly

Fixed

₹9000 - ₹12000

Earning Potential

₹12,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

7 applicants

Job Description

  • Supervising a team of customer support professionals.
  • Monitoring the entire customer service process.
  • Resolving customer issues brought to your attention.
  • Creating procedures and policies for effective customer service.
  • Planning how to train customer support professionals.
  • Standardizing the customer service delivery of an organization.
  • Interviewing the skills of potential candidates through relevant questions.
  • Recruiting the best candidates from a wide range of interviewees.
  • Tracking the work of every customer service representative in the team.
  • Performing quality assurance surveys with customers.
  • Conveying customers’ feedback to the team.
  • Fixing appointments according to the convenience of clients and customers.
  • Interacting with customers to determine whether they have a desirable and shareable experience.
  • Helping every customer service professional improve.
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Creating a pleasant work environment for customer service professionals.


Job role

Work location

301,The Galleria, opp. New RTO, Pal, Adajan Gam, Adajan, Surat, Gujarat, India Adajan Gam, Surat

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

English level

Basic English

Gender

Any gender

About company

Name

Swashaa

Address

301,The Galleria, opp. New RTO, Pal, Adajan Gam, Adajan, Surat, Gujarat, India Adajan Gam, Surat

Job posted by Swashaa

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