Customer Se

Job Summary:We are seeking a dedicated and proactive Customer Service Executive with strong English communication skills to manage customer interactions, order processing, and CRM-based communication. The ideal candidate should be customer-focused, detail-oriented, and capable of ensuring a seamless experience from order placement to delivery

Key

Responsibilities:1. Customer

Support & Communication·      Handle inbound and outbound calls to address customer queries and concerns.

·      Respond to customer inquiries via phone, email, and WhatsApp.

·      Build and maintain positive customer relationships to enhance loyalty and repeat business.

·      Resolve complaints professionally and escalate complex issues when required.

2. Order

Management·      Process customer orders accurately in the CRM system.

·      Send order confirmations, updates, and follow-up messages.

·      Maintain detailed and accurate records of customer interactions and transactions.

·      Ensure proper documentation of all order-related activities.

3. Delivery

& Logistics Coordination·      Coordinate with sales, operations, and logistics teams for timely order fulfillment.

·      Track shipments and proactively update customers regarding delivery status.

·      Ensure smooth coordination between internal departments.

4. Returns,

Refunds & Exchanges·      Manage return, refund, and exchange requests as per company policy.

·      Verify details and coordinate with relevant teams for timely resolution.

·      Maintain proper records of return and refund cases.

Qualifications

& Skills·      Minimum Qualification: Graduate (Any discipline).

·      Fluent in spoken and written English.

·      Prior experience in customer service, call center, or a similar role preferred.

·      Proficient in MS Office and CRM software.

·      Strong interpersonal and communication skills.

·      Customer-first mindset with strong attention to detail.

·      Ability to work efficiently in a fast-paced environment.